IC Inbox
The IC Inbox can streamline input of data into Center IC by allowing you to send email communications to customers and Center IC at the same time, from any of your email applications. It does this with a special unique Inbox address that captures all email sent to it and then associates the messages with customers so you can quickly turn the message notes into sessions later.
Setting Up a New IC Inbox
How to send email to your IC Inbox
Setting Area, Contact, Prep and Travel, etc. with Inbox Commands